This course surveys the terminology, concepts, problems, and tools that support decision-making related to the effective design, operation, and control of operating systems that produce both tangible and intangible outputs. This course is designed to address key operations issues in both service and manufacturing firms. Operations can also be an effective competitive weapon and provide opportunities to win in markets worldwide. This course is designed to create an applied learning environment to introduce students to this topic. Students will learn analysis techniques, evaluate and analyze data using a variety of tools.
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