This course discusses the role of services in an economy, managing services for competitive advantage, structuring the service enterprise, managing service operations, service productivity, quality, and growth.
| Spring | Summer | Fall | ||
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| (Session 1) | (Session 2) | |||
| 2023 | ||||
| 2022 | ||||
| 2021 | ||||
| 2020 | ||||
| 2019 | ||||
| 2018 | ||||
| 2017 | ||||
| 2016 | ||||
| 2015 | ||||
| 2014 | ||||
| 2013 | ||||
| 2012 | ||||
| 2011 | ||||
| 2010 | ||||
| 2009 | ||||
| 2008 | ||||
| 2007 |
Service Operations Mgt (3c)
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| 2006 |
Service Operations Mgt (3c)
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| 2005 |
Service Operations Mgt (3c)
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| 2004 | ||||
| 2003 |
Service Operations Mgt (3c)
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| 2002 |
Service Operations Mgt (3c)
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| 2001 |
Service Operation Mgmt (3c)
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Service Operations Mgt (3c)
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| 2000 |
Service Operation Mgmt (3c)
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| 1999 |
Service Operation Mgmt (3c)
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| 1998 | ||||