This course discusses the role of services in an economy, managing services for competitive advantage, structuring the service enterprise, managing service operations, service productivity, quality, and growth.
Spring | Summer | Fall | ||
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(Session 1) | (Session 2) | |||
2023 | ||||
2022 | ||||
2021 | ||||
2020 | ||||
2019 | ||||
2018 | ||||
2017 | ||||
2016 | ||||
2015 | ||||
2014 | ||||
2013 | ||||
2012 | ||||
2011 | ||||
2010 | ||||
2009 | ||||
2008 | ||||
2007 |
Service Operations Mgt (3c)
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2006 |
Service Operations Mgt (3c)
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2005 |
Service Operations Mgt (3c)
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2004 | ||||
2003 |
Service Operations Mgt (3c)
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2002 |
Service Operations Mgt (3c)
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2001 |
Service Operation Mgmt (3c)
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Service Operations Mgt (3c)
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2000 |
Service Operation Mgmt (3c)
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1999 |
Service Operation Mgmt (3c)
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1998 |